This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. This will be available via the purple envelope on the top right of this page. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Virgin Mobile. Account - Cable. Hi @lojelo5 - thank you for getting back to us. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Please do get in touch if you require any further assistance, and we will be happy to help. Manage Your Account. Please try following the instructions <<< here >>>. You can order WiFi pods from the Virgin Media Connect app. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Tap Add a room, Tap the room you're in. Tap Start the scan. Do: use the Connect app to run a super-intelligent WiFi home scan. While connect to WiFi, Tap I’m ready. Stay safe online. Security matters. Stay safe online. I'm going round in circles here trying to order a WiFi Pod. I will send a private message - watch out for the purple envelope. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. At least 30Mbps download speeds in every room or £100 one-off credit. And sorry that you require a pod. Virgin Media. Technical assistance just gets an AI that assumes there's a fault. Check out the purple envelope in the top right hand corner for a private message from me. Please look out for the purple envelope in the top right of your screen. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. While connect to WiFi, Tap I’m ready. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Pick a category to get started. Start the Scan (do this in every room) Scan complete. Manage Your Account. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi , Thank you for your post and welcome back to our community forums. While connect to WiFi, Tap I’m ready. . QuickStart, set up and connections. You need to do a scan on the connect app. I loose WiFi connection completely from half way down my hallway and need the signal to. 0 Kudos. . Manage Your Account. Add a Comment. Sign in . Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. . Just buy a Wireless Repeater ! - 5403097. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Then Start the scan again. Pod will need reactivating on the New Hub - on your account so. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. TV on the go. We stay in an old house with thick concrete walls built circa 1937. I am also looking to order Wifi pods. How to perform the scan and order the wifi pods when using the Connect app. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. I presume I'm on WiFi max because my package is the 1gig volt. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. a month ago. However, the connect app directs me to the website, the website doesn't have an order link. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Can anyone advise please? We’ve ran several scans using the app of our home. Go on live chat on VM website and request a pod. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. an hour ago. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. Forum; Apps. The pods can only be sent out one at a time and a minimum of 7 days apart. We're here to help. . Smart Wi-Fi Pod Support. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. It is not coming up on the virgin connect site. Wait 2 mintues for Scan. I joined virgin broadband yesterday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Clicking the link to order brings me to. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Tap Order a WiFi Booster if an option. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. · Then Start the scan again. Despite trying to use the connect app on multiple devices (and in the same room a. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. You can order WiFi pods from the Virgin Media Connect app. The Virgin Media Connect app is the control unit for your WiFi. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. Can I. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0 Kudos. Thank you @Wytham. on 04-05-2023 16:40. Account - Mobile. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Complaints. 🌞QuickStart, set up and connections. Account - Mobile. Broadband, TV and Landline offers. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Don’t worry if you have our new Hub 5x – exciting things are coming soon. 1 ACCEPTED SOLUTION. However, I don't have any options for ordering a Pod through the app. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Sorry to hear that you've been unable to order your pod via connect app. Tap Start the scan. 1 ACCEPTED SOLUTION. It says as a volt customer I can have up to three. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. While connect to WiFi, Tap I’m ready. i don't have time to sit on a call to customer service for an hour. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. . Further exclusions & legal stuff apply. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. It will identify the blackspots and allow you to order one Pod to start with. Virgin Phone Switchover. Please let me know how you get on. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. The official route is to use the Connect app to scan your Property and order an initial Pod. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Manage Your Account. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Forum Team. QuickStart, set up and connections. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. any help would be. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. I presume I'm on WiFi max because my package is the 1gig volt. I'm a Very Insightful Person, I'm. Either wait here for a mod to reply which could take a while or call VM. Networking and WiFi. I am so sorry that you have also faced an issue ordering a Pod. Up to 3 WiFi Pods if needed. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. 0" for 10 devices in. However it will be chargeable if your on a lower tariff. Account - Cable. Scan complete, Tap continue. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . If the scan picks up that you need a pod it will allow you to order some. While connect to WiFi, Tap I’m ready. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Hub5x Poor Wifi range, how to order wifi Pods. Security matters. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Speak soon, Nat. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Tap Start the scan. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Is this correct, if so is there anybody that can help. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Please let us know if you need any further help and we will be happy to assist. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. 0 Kudos. - 5405927. Wi-Fi Blackspots - How to order a Wi-Fi pod. Previously with NTL, Virgin Net, Cabletel, Cable Online. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. on 01-07-2023 18:05. 😞 I will assist you on this and send a private message. SpeedWait 2 mintues for Scan. The pods can only be sent out one at a. Sorry to see you are having problems ordering the wifi boosters. Speed It's great to hear you're looking at having WiFi Pods. However, it’s worth pointing out that the. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Hi @Pinkle89 thanks for getting back to us. -. We would like to show you a description here but the site won’t allow us. Otherwise WiFi Max is an £8 Monthly addition to. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. on 01-05-2023 13:10. Broadband. · While connect to WiFi, Tap I’m. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. The firm said that the pods and the Media Hub. Typically, extenders are linked through a wired port using an Ethernet cable. Excludes broadband faults and broadband network outages. Scan complete, Tap continue. Networking and WiFi. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. And the pods should be delivered within 72 hours. a month ago. TV on the go. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. 0 Kudos. on 24-04-2023 10:57. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. I went on the Virgin Chat and the agent said they would organise a pod. · Scan complete, Tap continue. Many thanksQuickStart, set up and connections. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. • View, manage and even order WiFi Pods*. . It says as a volt customer I can have up to three. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Please have a look here. See the following page for details, including how to order online via My Virgin Media - 5135255. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Watch the video below to find out how, and then read on for more. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. . Stream from Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Home Phone. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. Tap Start the scan. 1 ACCEPTED SOLUTION. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. 0 Kudos. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. I know I have. Hi stiffers . 500. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 3 weeks ago. Virgin Phone Switchover. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. The best way to get a pod order is download the Virgin Connect app, from here do a scan. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. . Networking and WiFi. I have arranged for your 2nd pod to be delivered and you can track this online. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Our new WiFi Max service allows you to have up to 3 pods. Start the Scan (do this in every room) Scan complete. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Re: WiFi Pods order. Reply. . My Virgin Media App. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Tried to call but no go there either. QuickStart, set up and connections. i need to order a pod. Thanks newapollo. I am so sorry that you have also faced an issue ordering a Pod. Subscribe to this message's RSS feed. Help with Volt. 0 is normal. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Tap Add a room, Tap the room you're in. Tap Start the scan and then. The home scan feature will guide you from room to room to. We would like to show you a description here but the site won’t allow us. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. The firm said that the pods and the Media Hub. Home Phone. . You can get your 1st one by signing up to WiFi max. How to perform the scan and order the wifi pods when using the Connect app. You cannot use a ‘purchased’ VM pods. i don't have time to sit on a call to customer service for an hour. • While connect to WiFi, Tap I’m ready. Switched On. Tap Start the scan. Start the Scan (do this in every room) Scan complete. Thanks, Kath_F . Tap Start the scan. . It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. However it will be chargeable if your on a lower tariff. Sorry to hear you're having issues with the WiFi signal and the Connect App. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Otherwise WiFi Max is an £8 Monthly addition to. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Thanks for reaching out to us. Thanks newapollo. You need to use the Connect app. Please try following the instructions <<< here >>>. Networking and WiFi. Hi, I too am having similar problems. However they can be chargeable depending what package you on. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Our new WiFi Max service allows you to have up to 3 pods. ) he went through and ordered the pod for me, so hopefully will come through and be free. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. I have the Volt 600 ultimate package and the download. Add a Comment. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Then Start the scan again. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. I would like to help you with this. . You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. . . There's areas of my house that get no wifi signal. It is not great - often the reconnections drop out or can't be made. Tap Start the scan. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Best. The mesh wifi pods now come with a speed guarantee . Stay safe online. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. The app checks wifi strengh and then tries to improve the router. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Virgin Phone Switchover. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Please let me know how you get on. I don't work for Virgin Media. I loose WiFi connection completely from half way down my hallway and need the signal to. And the pods should be delivered within 72 hours. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I'm going round in circles trying to get a pod online or within the My Connect app. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Switched On. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. Tap Start the scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Thanks, Look out for the envelope in the top right-hand corner. Networking and WiFi. I'm on 1 gig broadband with a hub 4. Virgin TV 360. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Once this has been done it will advise if a pod is needed and then will allow you to order. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Please let me know how you get on. Stay safe online. This link will help. Account - Mobile. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Tap Add a room, Tap the room you're in. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod.